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The Metro Minnesota Council on Graduate Medical Education, or MMCGME, was formed with the intent of developing a community within graduate medical education in the Minneapolis and St. Paul metro area. The MMCGME Services team currently consists of eight full-time employees and two part-time employees with the mission of strengthening collaboration with GME through centralized state of the art information systems, critical administrative processes, core curricula, and universal policies that promote member organizations’ teaching programs.MMCGME Services Logo

The Services provided by MMCGME include:
 

Resident Management Suite (RMS) Administration 
          Establish application security roles, assign security roles and ID’s to users

Resident Personnel Data Collection and Document Storage
          Collect & electronically store documentation required to support Government Payment
          Program Reporting & Audits

Help Desk Support of RMS
          Answer help desk questions, identify appropriate contact to address questions, ensure
          addressed within predefined timeframes & engage software vendor as needed as defined
          in vendor Software Maintenance Contract

Training
          Maintain process documentation & training materials, provide training classes for core 
          MMCGME shared processes (create & maintain resident schedules, update & approve 
          resident schedules, create & maintain demographics data)

Maintain RMS Master Data
          Create & maintain RMS master data including Program, Provider & Resident Information

Billing 
          Provide reports, including Statements of Activity, to Providers, Sponsors & Programs

Audit Support
          Provide reports and documentation to support Provider Audit per Fiscal Intermediary Audit
          Introduction Letters

Government Payment Program
          Medicare (CMS), HRSA, and OIG required reporting as defined by each government entity and
          corresponding MMCGME provider.

 

RMS Help


MMCGME Services administers the RMS Help desk (RMSHelp).  RMSHelp was designed to manage questions, problems and concerns with the RMS Software due to our unique database structure.  Please contact 612-624-0750 or rmshelp@umn.edu with any questions. All calls and emails are directed to the general RMSHelp line.  Everyone on the MMCGME team has a part in responding to general requests.  The more specific requests are passed on to individuals on the team who specialize in those areas.  All requests are handled as quickly as possible.  To ensure faster support please remember to contact RMSHelp, not individual team members.  The Service Level Chart outlines the standard problem definitions that RMSHelp encounters, how they are classified and expected turnaround times for problem resolution based upon priority status levels, as approved by the Board of Directors.

 


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Last modified on August 19, 2009