The Services provided by MMCGME include: Resident Management Suite (RMS) Administration Establish application security roles, assign security roles and ID’s to users Resident Personnel Data Collection and Document Storage Collect & electronically store documentation required to support Government Payment Program Reporting & Audits Help Desk Support of RMS Answer help desk questions, identify appropriate contact to address questions, ensure addressed within predefined timeframes & engage software vendor as needed as defined in vendor Software Maintenance Contract Training Maintain process documentation & training materials, provide training classes for core MMCGME shared processes (create & maintain resident schedules, update & approve resident schedules, create & maintain demographics data) Maintain RMS Master Data Create & maintain RMS master data including Program, Provider & Resident Information Billing Provide reports, including Statements of Activity, to Providers, Sponsors & Programs Audit Support Provide reports and documentation to support Provider Audit per Fiscal Intermediary Audit Introduction Letters Government Payment Program Medicare (CMS), HRSA, and OIG required reporting as defined by each government entity and corresponding MMCGME provider. RMS Help MMCGME Services administers the RMS Help desk (RMSHelp). RMSHelp was designed to manage questions, problems and concerns with the RMS Software due to our unique database structure. Please contact 612-624-0750 or rmshelp@umn.edu with any questions. All calls and emails are directed to the general RMSHelp line. Everyone on the MMCGME team has a part in responding to general requests. The more specific requests are passed on to individuals on the team who specialize in those areas. All requests are handled as quickly as possible. To ensure faster support please remember to contact RMSHelp, not individual team members. The Service Level Chart outlines the standard problem definitions that RMSHelp encounters, how they are classified and expected turnaround times for problem resolution based upon priority status levels, as approved by the Board of Directors. |